SPOKEN ETIQUETTE
VOCABULARY
1. Read. Translate. Learn.
Mr (Mister), Mr Bendall , Sir ……………………………………………………
Mrs (Mistress), Mrs Smith, Madam …………………………………………………
Miss, Miss Brown, Mz ……………………………………………………………
Dr (Doctor), Dr Вrown………………………………………….…………………...
Professor, Professor Smith ………………………………………………………….
I apologize ………………………………………………………………………….
I am sorry …………………………………………………………………………..
Pardon / I beg your pardon …………………………………………………………
Excuse me ……………………………………………………….…………………..
Thank you (very much)……………………………………………………………...
Thanks a lot …………………………………………………………………………
It’s very nice of you ………………………………………………………………..
It’s very kind of you ………………………………………………………………..
Hi, Hallo ……………………………………………………………………………
Please …………………………………………………………….………………….
Pleased to meet you …………………………………………………………………
Very nice to meet you …………………………………………....………………….
How do you do? / How are you?………………………………………………………
How are you doing?………………………………………………………………….
Bye, good-bye……………………………………………………………………….
Take care…………………………………………………………………………….
So long……………………………………………………………………………….
See you! / See you late!………………………………………………………….…
Have a good day!…………………………………………………………………….
You are welcome!…………………………………………………………………….
I appreciate…………………………………………………………………………..
I’m so grateful to you!……………………………………………………………….
Bless you! ………………………………………………………………………….
Not at all! ……………………………………………………………..
That’s OK. …………………………………………………………
Congratulations and good wishes.
Congratulations!…………………………………………………………………….
When you give a present you say:
I’d like you to have this………………………………………………………
This gift is for you……………………………………………………………
Wishing Success:
All the best!…………………………………………………………………………
I wish you the best of everything!………………………………………………..
I wish you success!………………………………………………………………….
Good luck!…………………………………………………………………………..
I wish you health, wealth and happiness!……………………………………………
Before you begin eating, you can say:
Bon appetite!………………………………………………………………………...
Enjoy your meal!……………………………………………………………………
I hope you enjoy your meal!……………………………………………………… ..
Toast! / Cheers!……………………………………………………………………
Here’s to you!………………………………………………………………………..
Here’s to you friendship!…………………………………………………………….
Bon voyage! / Have a good trip!……………………………………………………….
Your answers COULD BE:
Thank you for your present (kind wishes)…………………………………………...
The same to you……………………………………………………………………..
2. What is the English for …?
Hello! …………………………………………………………………………
Thank you. …………………………………………………………………….
I beg your pardon. ……………………………………………………………..
Excuse me. ……………………………………………………………………
It’s very kind of you. ………………………………………………………….
Pleased to meet you. ………………………………………………………….
How are you doing? …………………………………………………………..
Take care! / See you! …………………………………………………………
You are welcome. ……………………………………………………………..
I appreciate. …………………………………………………………………...
All the best! …………………………………………………………………...
Good luck! …………………………………………………………………….
Bon appetite! ………………………………………………………………….
Bon voyage! …………………………………………………………………..
Here’s to our friendship! ……………………………………………………...
Cheers! ………………………………………………………………………..
Enjoy your meal! ……………………………………………………………..
Have a good trip! ……………………………………………………………...
The same to you . ……………………………………………………………...
So long! ……………………………………………………………………….
Americans are generally polite but they will stand up for what they believed. They can be surprisingly candid and they will respect people who are so. They are not shy in voicing an opinion but at the same time, they would not want to embarrass a guest or host in public knowingly. They love humor and sarcasm and can even joke about themselves.
Here are some top strategies to follow in American business etiquette:
Punctuality.
Honor other people’s time. Start and end meetings on time. Arrive 5 minutes before scheduled time for all business occasions. If you know that you will be late, call to let your business partners know about this and offer them to reschedule the meeting. If you are invited for a meal, you should arrive promptly. Do not arrive earlier than the stated time, under any circumstances.
Introductions.
Show your respect and courtesy to everyone, regardless of their position or standing within a company. Make sure that your grammar and voice tone are professional. When you meet someone for the first time, use a title and his or her last name until you are told otherwise. If you are not told of a person’s last name, simply use the first name or the nickname.
Dress and appearance.
Make sure that your clothes fit you physically and that they fit the occasion and the setting. Business casual dress remains more formal than that you’d wear at home.
Table manners.
Immediately after everyone is seated, place the napkin in your lap. At a group table wait for the host to start to eat. When sitting at a banquet table, begin eating when two people to your left and right hands are served. When done, place your napkin on the right of the plate and move your fork and knife to the “four o’clock” position across the plate to signal the server you are finished. If you invited the guest to a meal, you are responsible for the check.
Gifts.
Business gifts are often presented after a deal is closed. In most situations, gifts are usually unwpapped immediately. Flowers, a potted plant, or a bottle of wine are good gift choices. If you open a small gift in person, you usually don’t need to send a follow-up note. If you are sent a gift, always let the gift giver know that you received it as soon as possible. For big gifts speak and write your thanks. For smaller gifts an e-mail, a fax, or a voice mail works fine.
Notes:
stand up (for)– защищать, отстаивать
promptly – быстро, сразу, прямо
candid – справедливый, откровенный
circumstances- обстоятельства
voice an opinion– выражать мнение
otherwise – иначе, по-другому
embarrass– смущать,
nickname– уменьшительное имя, кличка
ставить в неловкое положение
knowingly – намеренно, сознательно
setting - окружение
honor– почитать, уважать
lap- колени
scheduled time– условленное время
timetable - расписание
deal – сделка, договор, соглашение
follow up- последующий
4. Read and translate the text. Put questions to the text.
The British are famous for their language, sense of humour and, of course, politeness. So, when you are in the UK, make sure you respect the social etiquette in the following situations: British people are quite reserved when greeting one another. A handshake is the most common form of greeting when you meet someone for the first time. It is only when you greet close friends or relatives that you would kiss them on the cheek or give them a hug. The British may also call you by many different affectionate’ names, such as dear, chuck, mate, son or madam. Do not be offended, this is quite normal. The British like their privacy, so not all topics are safe for small talk. Avoid asking people about their age, religion, politics, marital status, weight or how much they earn. Instead, acceptable small talk topics are family, films, television, sport, studies, food, hobbies and of course, the weather! When you visit people at home, make sure you are on time. It’s also nice t take a gift for your hosts, such as a bottle of wine, a bunch of flowers or a box of chocolates. A British person might say ‘come and see me soon’ or ‘drop in anytime’. However, you must always phone before you visit someone.
5. Translate the given dialogues into English.
a)
– Здравствуете, доктор Wastill. ……………………………………………
– Здравствуйте. Как ваши дела? …………………………………………….
– Спасибо хорошо. …………………………………………
б)
– Извините, можно задать вам вопрос? …………………………………………….
– Да, конечно! …………………………………………
– Как вас зовут? ……………………………………………….
– Меня зовут Анна. …………………………………………
в)
– Привет! Как дела? ………………………………………………
– Спасибо хорошо. ………………………………………….…
– А как у вас дела? ………………………….……………….…
– Спасибо, неплохо. Мне пора. ……………………………………………
– До свидания. ………………………………………………….
– Пока. Увидимся. ………………………………………………
г)
– Привет, как дела? ……………………………………….………
– Хорошо, спасибо. …………………………………………………………
– Куда ты идешь? ……………………………………………………….…
– В библиотеку. …………………………………………………………
– Увидимся позже, извини! …………………………………………………………
– Пока. …………………………………………………………..
– Пока. ……………………………………………
д) Составить свой вариант диалога по теме по – английски.
……………………………………………
……………………………………………
……………………………………………
……………………………………………
……………………………………………
6. Answer the following questions.
1. What expressions do we use when apologizing?
……………………………………………………………………………………….
2. When do we use the word sorry?
……………………………………………………………………………………….
3. When do we say the word please?
………………………………………………………………………………………
4. How do English people address (invent some name if necessary):
5. A married human …. ……………………………………………………………….
6. A grown-up man ……………………………………………………………………
7. A girl or an unmarried woman ……………………………………………………..
8. A professor ………………………………………………………………………….
9. A doctor ……………………………………………………………………………..
10. What do we say in the morning? Give variants. ………………………………………………………………………………………
11. What word do we use in the evening?
………………………………………………………………………………………
12. What do we say when we want to introduce someone?
……………………………………………………………………………………….
13. What congratulations do you know?
……………………………………………………………………………………….
14. How can you wish success in different situations? ……………………………………………………………………………………….
7. Write down congratulations and good wishes.
Congratulate your sister, mother, girl friend or teacher with:
а) Birthday!
…………………………………………………………………………
…………………………………………………………………………
б) The 8th of March!
…………………………………………………………………………
…………………………………………………………………………
в) Christmas!
…………………………………………………………………………
…………………………………………………………………………
г) New year!
…………………………………………………………………………
…………………………………………………………………………
8. Write down a short invitation to your friend. Invite him or her to dinner.
…………………………………………………………………………
9. Read and translate the given dialogue.
DAILY ROUTINE
-You know, I’ve got a new job.
- Congratulations! Has anything changed in your life?
- Sure. First of all now I have to get up at 7!
- When does your working day begin?
- My working day begins at half past eight.
- How do you get to work?
- Usually by car, but sometimes by bus.
- How long does it take you?
- It takes me 15 minutes if I go by car and 25-30 minutes by bus.
- When do you have lunch?
-We have half an hour break at 11.30, so that is when I have lunch.
- And what do you do in the evening?
- In the evening I often go to the sports club. And what about you? What do you do in the evening?
-I read a newspaper, watch TV, or go for a walk.
10. Fill in the missing words.
a) – ………………….….. do you do?
– Fine, ……………...... you. And you?
– Fine, …………………..
б) – Hi! My ………… is Anna.
– How … you do, Anna? Nice to ………… you.
– What’s your name?
– My ……..is Alec. I am a student of the second course.
– I call you.
– Yes,………………… Write my number, it’s… 4-6-7-5-5-5.
……………..…….. you. I’ll call you. Bye.
See you ……………………. .
11. Choose the right variant.
- She is unmarried woman. Her name is …Brown.
- Ann Brown.
- Miss Ann Brown.
- Madam Ann Brown.
- Madam Brown.
- Mr. Smith is my father. I call him shortly at home…
- Dad.
- Father.
- Daddy.
- Mr. Smith.
- What do we say in the morning?
- Good day.
- Good morning.
- Good mood.
- Good-bye.
- If you want to leave the auditorium you ask permission such as…
- May I come in?
- Can I go out? I come in?
- Can I come in?
- May I go out?
- Perhaps you’re late. What should you use?
- Excuse me, I’m late.
- I beg your pardon.
- I’m late, as always.
- Sorry, I’m late.
