Занятие на тему «Обязанности работников отеля»

ПРАВИТЕЛЬСТВО САНКТ-ПЕТЕРБУРГА

КОМИТЕТ ПО НАУКЕ И ВЫСШЕЙ ШКОЛЕ

 

Санкт-Петербургское государственное

бюджетное профессиональное образовательное учреждение

«Санкт-Петербургский технический колледж управления и коммерции»

(СПб ГБПОУ «СПб ТКУиК»)

 

МЕТОДИЧЕСКАЯ РАЗРАБОТКА

ОТКРЫТОГО ЗАНЯТИЯ

по теме

«Обязанности работников отеля»

 

 

 

 

 

 

 

 

Санкт-Петербург

2020г.

Разработал: преподаватель первой категории Ромашова Мария Борисовна

 

 

Презентация Hotel Staff
PPTX / 873.91 Кб

Технологическая карта занятия

 

 

 

Санкт-Петербургское государственное

бюджетное профессиональное образовательное учреждение

«Санкт-Петербургский технический колледж управления и коммерции»

 

ПЛАН ОТКРЫТОГО ЗАНЯТИЯ

по теме: «Обязанности работников отеля»

 

Дисциплина: МДК 01.02 Иностранный язык в сфере профессиональной коммуникации для службы приема и размещения

Преподаватель: Ромашова Мария Борисовна

Специальность: Гостиничное дело

Группа, курс: 9ГД-21

Дата проведения: 25.09.2020

 

I. Цели занятия:

 

II. Оборудование:

Технические средства: ПК, интерактивная доска

Дидактический материал: презентация Power Point

Список использованных источников:

1. Flash on English for Tourism, Catrin E.Morris, ESP Series 2017.

2. Hotels & Catering. “Express Publishing”, Virginia Evans 2016.

3. Видео фрагмент “How Hotel Ritz Madrid’s chief concierge manages his legendary desk

https://www.youtube.com/watch?v=R9XMH3UJaMM

 

III. Ход занятия.

 

1. Организационный момент

What’s the date today?

Who is absent today? Why?

Are you ready for the lesson?

How do you feel? (Презентация: отмечают на листочках свое эмоциональное состояние в начале занятия).

What have we been talking about from the beginning of September? (Hotel staff /their responsibilities, skills, qualities /people who work in a hotel/ hotel structure)

So today we are going to sum up all the information about hotel staff.

2. Основная часть

I. What was your homework for today? (To read the text about hotel staff, ex.1,2)

Well, before we start reading the text let’s revise the information you’ve got.

Who works in a hotel? (презентация) Guess who? What do they do?

II. Reading the test “Hotel staff” (Flash on English for Tourism, Unit 5, ex. 2)

Answer the questions:

1. What roles in a hotel staff were mentioned in the text?

2. What does a front desk clerk do? What qualities and skills are essential for him/her?)

3. What does the verb “bill” mean? (to receive payment)

4. Give me equivalents for “porter” / explain “run errands”. What does he do?

5. What qualities and skills are important for a good (executive) housekeeper? (They need to be organised, pay attention to detail and have good budgetary skills (explain in your own words) (allocate budget)

6. What’s the different between an executive housekeeper and a room attendant or chambermaid?

Words to explain: linen, toiletries, supplies, to restock the minibar.

7. What language did the word “concierge” come from? (French) What is an English word for a concierge? (caretaker) take care = look after

8. What is a concierge responsible for?

9. What do hotel managers do on a daily basis?

III. Now let’s play a little! “Guess who”

I’ll ask (Karina) to choose a hotel position. Well, Karina, think of a role in a hotel and talk about it beginning with: “I’m responsible for….” DO NOT mention the position itself! And all the other students have to guess who you are.

(2 people)

IV. Работа в парах (Guess who)

Now do the same, but in pairs. Each student talks about two positions.

V. Exercise 3, 4 (Flash on English for Tourism, page 21)

Ex.3 Which hotel position….

Задание: Read the question assigning it to one of your classmates. (Was she/he right?)

Ex.4 Put the verbs and nouns together to make new phrases.

1. draw up rotas (составлять расписание дежурств)

2. make the beds

3. manage staff

4. run errands

5. set up equipment

6. take bookings

VI. Работа с видео “How Hotel Ritz Madrid chief concierge manages his legendary desk”

Pre watching activities

Who from the hotel staff is sometimes called “a super hero”? (concierge) Why?

Today we’ll travel to Madrid and visit the Ritz Hotel.

Questions:

1. What does he think about working at the Ritz Madrid?

Ritz is an historical building. It is legendary. Ritz is a school itself. He has learned more working with very professional people. People in his team call him “a professor”.

2. What are his responsibilities as a chief concierge?

You are a travel agent, you are a courier service, you are an information desk agent, you are – impossible things to get solutions. You should be the excellent concierge or the best, you should transmit it to your team. You should be a good leader.

 

3. How many people are there in his department? Who are they?

His department is one of the largest. He has more than 30 people. They are taking care of all the bellboys, porters, doormen, telephone operators, and drivers. They train all of them.

4. What is very important in a concierge’s work? (What is “a must”?)

Leadership and contacts (restaurants, boutiques, guides, museums, cities). Concierge should be involved in the management of the hotel and involved in the city as well.

5. Has he ever said “no” to guests? If “yes”, in what cases?

We always try to what the guest is looking for. We say “no” only in the case if they are asking about something illegal. This is the only time a guest can receive “no”.

6. What is a good concierge from his point of view? (Essential skills to be a good concierge)

Nowadays a concierge should have a career in tourism (experience in tourism); speak as many languages as possible: English, French and one or two more if possible. Basic things like to be patient, to be really friendly to the guests, to control the stress. Concierge is much more stressful than reception. We should be actors, have updates of every new thing (new exhibitions, new restaurants, new boutiques, activities, sport activities, opera.

7. What did he say about front-of-house?

Now the front-of-house is involved in the management, they come to the meetings, they take decision, and they are in touch with the guests every day. They know what the guest is looking for. So the front-of –house role is becoming more important in a hotel.

3. Рефлексия (презентация)

On a sheet of paper

I. Summing up (Now I know/ I have learned/ I can speak about….)

New vocabulary:

New facts:

II. Draw such stairs and put yourself on the appropriate step.

1. I’ve understood all the basis information, but still have difficulties in speaking and using new vocabulary.

2. I’m good at speaking about hotel staff. But there is still something that I have to improve.

3. I’m excellent at speaking about hotel staff. I’ve learned all the necessary vocabulary and can use it to express my own thoughts.

III. What emotions do you feel?

Собрать листочки, поставить отметки.

I’m satisfied with your work. You were active/emotional/fulfilled the task ….

Приложение 1.

Критерии оценивания чтения на иностранном (английском) языке

 

 

Приложение 2.

Критерии оценивания монологической речи