Сборник проблемных ситуаций на английском языке для 9-11 классов

Данный сборник заданий направлен на развитие коммуникативной компетенции учащихся 9-11 классов (уровень заданий B1) через решение проблемных ситуаций на английском языке.

«Проблемная ситуация» — основное понятие проблемного обучения, которое представляет собой интеллектуальное затруднение человека, побуждающее его искать новый способ объяснения или действия.

Сборник включает три типа заданий по 20 проблемных ситуаций, которые последовательно ведут ученика от начального уровня к более сложному, развивая навыки устной речи и критического мышления.

Монолог (начальный этап): задания этого типа предлагают образцы монологов в виде цельных предложений. Ученики учатся выражать свои мысли и описывать ситуации, что является основой для дальнейшего развития коммуникативных навыков.

Диалог (средний этап): на этом этапе учащиеся переходят к диалогам, также с образцами в виде цельных предложений. Это помогает им освоить основы взаимодействия в разговоре, учиться слушать и отвечать, а также развивать навыки ведения диалога в различных ситуациях.

Составление диалога с ключевыми словами и фразами (продвинутый этап): здесь ученики сталкиваются с более сложной задачей — составление диалога на основе ключевых слов и фраз. Это способствует развитию умения разрешать конфликтные и проблемные ситуации в коммуникации, приближая учебный процесс к реальным жизненным ситуациям.

Сборник идеально подходит для пятиминуток на уроках английского языка, позволяя внедрять технологию проблемного обучения и готовить учеников к Государственной итоговой аттестации (ГИА), особенно в части устной речи. Задания помогают не только улучшить навыки общения, но и развивать критическое мышление, что делает их незаменимыми для подготовки к реальным жизненным ситуациям.

МОНОЛОГИ (образцы с цельными предложениями)

Задание 1: Workplace Conflict

Situation: A colleague keeps borrowing your things without asking.

Task: Verbally express your concern to your colleague and suggest a solution.

Example Answer:

"Hi [Colleague's Name], I hope you're doing well. I wanted to talk to you about something. I've noticed that some of my things have been going missing, and I realized you might have been borrowing them. Could you please ask me before taking anything in the future? It would be much appreciated. Thanks for understanding!"

Задание 2: Noise Complaint

Situation: Your upstairs neighbors are making too much noise late at night.

Task: Verbally describe the problem to the property management company and request action.

Example Answer:

"Hello, I'm calling to report a noise issue. My upstairs neighbors have been making a lot of noise late into the night, which is disrupting my sleep. Could you please address this with them? Thank you for your assistance."

Задание 3: Poor Food Delivery

Situation: The food you ordered was cold and incorrect.

Task: Verbally complain to the restaurant.

Example Answer:

"Hello, I recently ordered food from your restaurant, but it arrived cold and wasn't what I ordered. I would appreciate it if you could offer a refund or a discount on my next order. Thank you."

Задание 4: Heating Problem

Situation: You are renting an apartment and having heating issues.

Task: Verbally inform your landlord about the problem.

Example Answer:

"Hi [Landlord's Name], I wanted to let you know that the heating in the apartment isn't working properly. It's getting quite cold, and I'd appreciate it if you could send someone to fix it as soon as possible. Thanks."

Задание 5: Bullying at School

Situation: Your child is being bullied at school.

Task: Verbally describe the issue to the school principal and request intervention.

Example Answer:

"Hello [Principal's Name], I am writing to inform you that my child has been experiencing bullying at school. I would appreciate it if you could look into this matter and take appropriate action. Thank you."

Задание 6: Lost Luggage

Situation: Your luggage didn't arrive with your flight.

Task: Verbally report the issue to the airport's lost luggage service.

Example Answer:

"Hello, my luggage didn't arrive with my flight. Could you please help me locate it? Thank you."

Задание 7: Late Delivery

Situation: Your online order is late.

Task: Call the delivery service to inquire about the delay.

Example Answer:

"Hi, I'm calling about my order [Order Number]. It was supposed to be delivered yesterday, but I haven't received it yet. Could you please check on its status? Thank you."

Задание 8: Flight Cancellation

Situation: Your flight has been canceled.

Task: Verbally request a refund or reschedule your flight.

Example Answer:

"Hello, my flight has been canceled. Could you please assist me with getting a refund or rescheduling my flight? Thank you."

Задание 9: Restaurant Complaint

Situation: The service at a restaurant was poor.

Task: Verbally complain to the manager.

Example Answer:

"Excuse me, manager? The service here has been quite slow, and our food took a long time to arrive. Could you please address this? Thank you."

Задание 10: Hotel Problem

Situation: Your hotel room is dirty.

Task: Verbally inform the front desk and request a different room.

Example Answer:

"Hello, I just checked into my room, and it's quite dirty. Could you please provide me with a different room? Thank you."

Задание 11: Car Rental Issue

Situation: The car you rented has a flat tire.

Task: Verbally inform the car rental company.

Example Answer:

"Hi, I rented a car from your company, and it has a flat tire. Could you please send someone to assist me? Thank you."

Задание 12: Lost Phone

Situation: You lost your phone.

Task: Verbally report the loss to your mobile service provider.

Example Answer:

"Hello, I lost my phone. Could you please block it and help me with getting a new SIM card? Thank you."

Задание 13: Bank Error

Situation: There is an error in your bank statement.

Task: Verbally inform the bank and request a correction.

Example Answer:

"Hi, I noticed an error in my bank statement. Could you please look into this and correct it? Thank you."

Задание 14: Late Payment

Situation: You missed a payment deadline.

Task: Verbally explain the situation to the company and request an extension.

Example Answer:

"Hello, I missed the payment deadline due to some unforeseen circumstances. Could you please grant me an extension? Thank you."

Задание 15: Job Application

Situation: You are applying for a job.

Task: Verbally introduce yourself and express your interest in the position.

Example Answer:

"Hello, my name is [Your Name], and I'm calling to express my interest in the [Job Title] position. I believe my skills and experience make me a great fit for this role. Could you please tell me more about the application process? Thank you."

Задание 16: Appointment Cancellation

Situation: You need to cancel a doctor's appointment.

Task: Verbally inform the clinic and reschedule.

Example Answer:

"Hi, I need to cancel my appointment scheduled for [Date and Time]. Could you please reschedule it for a later date? Thank you."

Задание 17: Package Damage

Situation: Your package arrived damaged.

Task: Verbally complain to the shipping company.

Example Answer:

"Hello, my package arrived damaged. Could you please assist me with filing a claim? Thank you."

Задание 18: Event Cancellation

Situation: You need to cancel an event you organized.

Task: Verbally inform the attendees and explain the reason.

Example Answer:

"Hello everyone, I'm sorry to inform you that the event scheduled for [Date] has been canceled due to [Reason]. Thank you for your understanding."

Задание 19: Lost Keys

Situation: You lost your house keys.

Task: Verbally inform a family member and ask for help.

Example Answer:

"Hi [Family Member's Name], I lost my house keys. Could you please help me get a spare set? Thank you."

Задание 20: Public Transportation Delay

Situation: Your bus/train is delayed.

Task: Verbally inquire about the estimated time of arrival.

Example Answer:

"Excuse me, could you please tell me the estimated time of arrival for the next bus/train? Thank you."

ДИАЛОГИ (образцы с цельными предложениями)

Ситуация 1: Lost Phone

Task: One student lost their phone and needs to report it to their friend.

Example Dialogue:

Student A: Hey, have you seen my phone? I can't find it anywhere.

Student B: No, I haven't seen it. When was the last time you had it?

Student A: I had it this morning, but now it's gone. What should I do?

Student B: You should call your phone company and block it. Also, check your lost and found apps.

Ситуация 2: Flight Delay

Task: One student's flight is delayed, and they need to inform their friend who is picking them up.

Example Dialogue:

Student A: Hi, I'm at the airport, but my flight is delayed.

Student B: Oh no, what's the new arrival time?

Student A: It's now arriving two hours later. Sorry about the inconvenience. Student B: Don't worry, I'll be there when you arrive. Just keep me updated.

Ситуация 3: Restaurant Complaint

Task: One student received poor service at a restaurant and wants to complain to the manager.

Example Dialogue:

Student A: Excuse me, manager? The service here has been quite slow, and our food took a long time to arrive.

Student B: I'm sorry to hear that. I'll look into this and make sure it doesn't happen again. Is there anything else I can do for you?

Student A: No, thank you. Just make sure the service improves.

Ситуация 4: Lost Keys

Task: One student lost their house keys and needs to ask a family member for help.

Example Dialogue:

Student A: Mom, I lost my keys. Can you help me?

Student B: Oh no, where did you last have them?

Student A: I think I left them at school. What should I do?

Student B: We'll go to the school tomorrow and check. In the meantime, you can stay here.

Ситуация 5: Bullying at School

Task: One student is being bullied at school and needs to inform a teacher.

Example Dialogue:

Student A: Mr. Smith, I'm being bullied at school. I don't know what to do.

Student B: I'm sorry to hear that. Can you tell me more about what's happening? Student A: Some students are making fun of me and pushing me around.

Student B: Thank you for telling me. I'll talk to the other students and make sure this stops.

Ситуация 6: Birthday Gift

Task: One student needs to buy a birthday gift for a friend but hasn't decided what to get.

Example Dialogue:

Student A: Tomorrow is my friend's birthday, and I still haven't bought a gift. What should I do?

Student B: What does your friend like?

Student A: They love music.

Student B: Maybe you could get them concert tickets or a gift card for a music store.

Ситуация 7: Online Scam

Task: One student receives a suspicious email asking for personal information.

Example Dialogue:

Student A: I got an email saying I won a prize, but they want my bank details. What should I do?

Student B: That's probably a scam. Don't give them any information and delete the email.

Ситуация 8: Social Media Request

Task: One student receives a friend request from someone they don't know.

Example Dialogue:

Student A: I got a friend request on social media from someone I don't know. Should I accept it?

Student B: It's better to be safe. Don't accept friend requests from strangers.

Ситуация 9: Money Request

Task: One student receives a message from a stranger asking for money.

Example Dialogue:

Student A: I got a message from someone asking for money. What should I do?

Student B: Don't respond to messages from strangers asking for money. It's likely a scam.

Ситуация 10: Public Transportation

Task: One student is lost in an unfamiliar city and needs directions.

Example Dialogue:

Student A: Excuse me, could you tell me how to get to the train station?

Student B: Sure, go straight for two blocks and then turn left. The station is on your right.

Ситуация 11: Job Offer

Task: One student receives a job offer but is unsure about accepting it.

Example Dialogue:

Student A: I got a job offer, but I'm not sure if I should accept it. What do you think?

Student B: What are the pros and cons? Consider the salary, work hours, and company culture.

Ситуация 12: Lost Password

Task: One student forgot their password and needs to reset it.

Example Dialogue:

Student A: I forgot my password for my email account. What should I do?

Student B: Go to the login page and click on 'Forgot Password'. Follow the instructions to reset it.

Ситуация 13: Online Shopping

Task: One student is unsure about making an online purchase.

Example Dialogue:

Student A: I'm thinking about buying something online, but I'm not sure if the website is safe.

Student B: Check if the website has a secure connection (HTTPS) and read reviews from other customers.

Ситуация 14: Social Event

Task: One student is invited to a social event but is unsure about attending.

Example Dialogue:

Student A: I got invited to a party, but I'm not sure if I should go. What do you think?

Student B: Do you know the host and some of the guests? If you feel comfortable, it could be a good opportunity to socialize.

Ситуация 15: Public Speaking

Task: One student is nervous about giving a presentation and needs advice.

Example Dialogue:

Student A: I'm nervous about my presentation tomorrow. What should I do?

Student B: Practice your speech a few times and try to relax. Remember to make eye contact and speak clearly.

Ситуация 16: Job Interview

Task: One student is preparing for a job interview and needs advice from a friend.

Example Dialogue:

Student A: I'm nervous about my job interview tomorrow. What should I do?

Student B: Don't worry, just be yourself and prepare some answers to common questions. Do you have a suit to wear?

Student A: Yes, I do. Thanks for the advice!

Ситуация 17: Travel Plans

Task: Two friends are planning a trip together and discussing their itinerary.

Example Dialogue:

Student A: Where do you want to go first?

Student B: I think we should start with the Eiffel Tower. Then we can visit the Louvre.

Student A: Sounds good! What about dinner?

Student B: We can try a local French restaurant.

Ситуация 18: Lost Pet

Task: One student lost their pet and needs to report it to the local animal shelter.

Example Dialogue:

Student A: Hi, I lost my dog. Can you help me?

Student B: I'm sorry to hear that. Can you describe your dog and provide your contact information?

Student A: It's a small brown dog named Max. My number is 555-1234.

Student B: We'll keep an eye out for him and let you know if we find him.

Ситуация 19: Car Accident

Task: One student was involved in a minor car accident and needs to inform their insurance company.

Example Dialogue:

Student A: Hi, I was in a car accident. Can you help me with the claim process?

Student B: I'm sorry to hear that. Can you provide the details of the accident and your policy number?

Student A: It happened at the intersection of Main and Oak Streets. My policy number is 12345.

Student B: We'll start the claim process right away.

Ситуация 20: Medical Appointment

Task: One student needs to reschedule a medical appointment due to an emergency.

Example Dialogue:

Student A: Hi, I need to reschedule my appointment for tomorrow. There's been an emergency.

Student B: I'm sorry to hear that. What time would you prefer to reschedule for?

Student A: How about next week?

Student B: We'll find a suitable time for you.

ДИАЛОГИ (образцы с ключевыми словами/фразами)

Ситуация 1: Lost Phone

Student A (Lost Phone): search, worried, looked for two hours, ask the principal.

Student B (Friend): what happened?, leave it, principal's help.

Ситуация 2: Flight Delay

Student A (Delayed Flight): airport, flight delayed, new arrival time.

Student B (Friend): sorry to hear that, when will it arrive?

Ситуация 3: Restaurant Complaint

Student A (Complaint): slow service, food took a long time.

Student B (Manager): sorry to hear that, we'll fix it.

Ситуация 4: Heating Problem

Student A (Heating Problem): cold, heating not working, fix it.

Student B (Landlord): send someone, sorry for the inconvenience.

Ситуация 5: Bullying at School

Student A (Bullying): bullied, don't know what to do.

Student B (Teacher): sorry to hear that, tell me more.

Ситуация 6: Lost Luggage

Student A (Lost Luggage): luggage not arrived, find it.

B (Airport Staff): describe luggage, flight details.

Ситуация 7: Late Delivery

Student A (Late Delivery): order late, where is it?

Student B (Delivery Service): sorry about the delay, check on it.

Ситуация 8: Flight Cancellation

Student A (Flight Cancellation): flight canceled, refund or reschedule.

Student B (Airline Staff): sorry to hear that, refund or new flight.

Ситуация 9: Restaurant Complaint

Student A (Complaint): slow service, food took a long time.

Student B (Manager): sorry to hear that, we'll fix it.

Ситуация 10: Hotel Problem

Student A (Hotel Problem): room dirty, different room.

Student B (Front Desk): sorry about that, new room.

Ситуация 11: Car Rental Issue

Student A (Car Rental Issue): flat tire, assist me.

Student B (Car Rental Company): sorry to hear that, send assistance.

Ситуация 12: Lost Phone

Student A (Lost Phone): lost phone, block it.

Student B (Mobile Service Provider): phone number, last four digits.

Ситуация 13: Bank Error

Student A (Bank Error): mistake in statement, fix it.

Student B (Bank Staff): account number, describe error.

Ситуация 14: Late Payment

Student A (Late Payment): missed payment, pay later.

Student B (Company): sorry to hear that, grant extension.

Ситуация 15: Job Application

Student A (Job Application): interested in position, qualifications.

Student B (HR): tell me more, experience.

Ситуация 16: Appointment Cancellation

Student A (Appointment Cancellation): cancel appointment, reschedule.

Student B (Clinic): sorry to hear that, later date.

Ситуация 17: Package Damage

Student A (Package Damage): package damaged, help me.

Student B (Shipping Company): tracking number, describe damage.

Ситуация 18: Event Cancellation

Student A (Event Cancellation): event canceled, reschedule.

Student B (Attendee): bummer, chance to reschedule?

Ситуация 19: Lost Keys

Student A (Lost Keys): lost keys, ask for help.

Student B (Family Member): where did you last have them?

Ситуация 20: Public Transportation Delay

Student A (Public Transportation Delay): next bus/train, arrival time.

Student B (Transportation Staff): sorry for the delay, expected arrival.